SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Like Shopus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://likeshopus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The product looked exactly like picture correct length and all. The hair was soft , but it did have shedding it was too much for my liking the but the store was a great communicater!
Lovely hair, takes colour very well and is still soft after dyed.
LOVE IT so far!Can’t wait to dye it hopefully it takes dye good
truly fits the description, true to length, little to no shedding. absolutely loved it. hair was amazing & I'll definitely be buying from them again
I loved the communication with the store and she quickly alerted me when the hair was in my country and shortly after it arrived.I love the purchase and I would purchase again from this seller! Very affordable worth the money Get it Get it GET IT! ♥️♥
Ordered the hair on a Friday received it on Monday! Super fast shipping! I honestly love this hair, I will definitely buy more and the communication between the store was perfect
This wig was amazing , really worth my money , the communication is spot on and so genuine. I love this hair I will be shopping here again
Really soft, no shedding what so ever. I absolutely love this wig. I've got lots of compliments. Communication was great and the hair got shipped to me so fast. There is No tangling.
Best hair ever. It's very soft and manageable. I love how affordable it is and how professional the store is. The hair was shipped to me within 5 days of me purchasing it and I was contacted every step of the way. Great customer service and great product
I’ve been shopping with Vallbest since I’ve started buying hair on here and I’m never disappointed! The hair is very soft and flowy, of course just like any other hair you may have one or two pieces of shedding but it’s nothing abnormal. Also shopping was very quick, 3-4 days at the most!! You’ll never be disappointed shopping with them.
I most definitely love this wig !!!! It has no shedding !! I’ve received a lot of compliments on it ! I’m about to order another wig next week. I order the 16 inch wig and it was true to length.
i orders the hair on a friday and got it tuesday! it was packaged nice and super soft. after bleaching and dying the hair it remained soft and kept its natural pattern. definitely will be ordering again soon
i love this hair so so very much. it has no funny smell, it is so soft and it does not tangle. The bundles are full and nice. i installed it and i get so many compliments every where i go. I want to thank the store again from communicating with me through out the entire time until i received the package. Thanks a million
Excellent hair, soft and no smell, the. store always communicated, super fast shipping and gift beautiful, thank you very much, deserves more than the 5 stars
Wowww shipping is so fast and I can’t believe it I made my order Saturday morning and receive it on Monday this store definitely deserve more than five stars believe me I give you 1000 stars thank you so much
Great wig it’s Sooo Pretty!!! And they are so nice to you and are willing to help! it’s very versatile love love love vallbest hair
this is my second time ordering this body wave wig and i love it so much.i got it in four days and communication with the store was great.this wig has minimal shedding and it's very thick.
This wig is so pretty, this is my first time ordering online and it's way better than what you would get at the hair store. It is very bouncy and full of volume and has no thin ends.
The wig is great i love It ! It arrived really quick and communication was GREAT, absolutely love the vendor!!! Will be ordering again!!!
Hair came VERY quickly,wig is very full and the store is easy to communicate with which is super important. Can’t wait to order my next one
This hair is perfect from packaging to texture. Will definitely order more from this company
Hair is very soft has no smell and got here very quick,it’s very soft and full . Getting lots of compliments
Super communication with the store! beautiful Hair thank you I will recommend again
Hair is amazing and soft and the shipping was super fast. received after 3 business days. I’m going to recommend all my friends for this vender thank you so much .
Item is soft and great. I love it.